Log Analytics, Future-Proofed

About Revinate’s Guest Data Platform

Revinate is the global leader in guest data management and intelligence, bringing hotels closer to their guests. Founded in 2009, Revinate counts tens of thousands of the world's leading hotels as customers and has won numerous awards for its software as a service (SaaS) solutions, including 2019 and 2020 Top Rated Email Marketing and CRM Product by Hotel Tech Report.

The Challenge

• With their data growing daily, the cost of the ELK stack was rising and stability was getting worse and worse.
• They were faced with constantly adding extra Elasticsearch data nodes, spending a lot of time re-indexing and allocating shards, and often had issues with data fields causing re-indexing which slowed down the entire cluster.
• An ELK stack replacement had to be cheaper and easier to manage; Revinate's team was dedicating lots of time to keeping the ELK stack up and running.
• They needed to maintain ease of use via Kibana so minimal retraining would be required.
• Several competitive offerings that they investigated had a steep learning curve for power users and higher price projections.

The Solution

• ChaosSearch's indexing technology provided the easy scalability and high performance Revinate needed with disruptive pricing.
• ChaosSearch was an easy choice, as it utilizes Revinate’s own Amazon S3 environment directly, without data movement.
• ChaosSearch was easy to evaluate, because Revinate's log data was already being shipped to Amazon S3.
• No new agents had to be installed.
• No one had to be trained on a new UI - ChaosSearch was essentially a drop-in solution with Kibana natively included; it was easily adopted by both power workers and less frequent users.

End Results

• Outages of the legacy ELK stack are gone; ChaosSearch has been a functional, reliable platform that has not caused interruptions to business.
• With ChaosSearch, there's no need to re-index or shard.
• Revinate's team can focus on continued product improvement and differentiation due to additional available engineering cycles.
• Internal customers in engineering and the business now have a reliable platform that allows them to search through and visualize business events.